Shipping policy

Minimum Order Value (Updated April 2025)

The Greenlife Warehouse is set up to service business customers who order in bulk and higher volumes. As such, we will process orders with a minimum value of $100 (excluding GST). This helps ensure our operations remain fast and efficient. At this time, the resources required to process smaller orders are not viable at our current scale. We aim to reassess this new policy in the future.

Shipping Policy

The Green Life Warehouse partners with Australia Post to deliver items, with freight calculated based on their rates. The courier is selected based on customer location.

Shipping Availability and Quotes

We accept orders from Northern Territory, Tasmania, Australian Capital Territory, South Australia, and Western Australia, however, due to variable shipping costs in these areas, we will provide a freight quote after you place your order. Once you approve the shipping cost, we’ll process your order. For Queensland, Victoria, and New South Wales, the standard shipping policy outlined below applies.

Standard Shipping

All orders are shipped via Standard Shipping with the chosen carrier, at a flat rate of $30.00ex GST. Please note that additional freight charges may apply for regional areas.

Free Shipping

Free Standard Shipping is available on orders over $200.00ex GST, applied automatically at checkout. This offer uses Standard Shipping with the selected carrier. Please note that additional freight charges may apply for regional areas.

Temporary Fuel Levy Surcharge

Due to ongoing fluctuations in fuel costs, a temporary fuel levy may be applied to orders. This surcharge helps offset increased freight charges from our courier partners. The levy will be clearly outlined at the time of ordering and may be adjusted or removed as fuel prices stabilise.

Shipping Times

Estimated delivery times provided by our couriers are as follows:

• Standard Shipping: 2–6 business days from dispatch

Please note that shipping times vary based on location and provider, and there may be delays due to external factors.

Weekend and Friday Orders

Orders placed on Fridays or over the weekend will be processed the following Monday.

Domestic Mail - Undeliverable Articles

An article may be undeliverable if:

• The address is insufficient for delivery.
• The addressee is unknown or does not receive articles at the listed address.
• There is no suitable receptacle for receipt of the article, or the provided receptacle is inadequate.

Refused Articles

If delivery is declined by the addressee, or if an article is placed in a receptacle that the addressee later returns with a refusal indication, the article will be considered refused.

Handling of Unclaimed or Refused Articles

Unclaimed, refused, or undeliverable articles will be returned to The Green Life Warehouse.

Express Mail

Currently, we do not offer express shipping. Only regular shipping is available.